Oh no. Semantics. We recalled a year back we were looking for cheap flights from Newark to various destinations within the US. And it was so complicated. From booking classes (first, coach, basic) to seat location (main cabin, aircraft wing, pilot’s lap etc), to seat choices where you pay extra… so many options to have to choose from.
And then for us who are used to NOT paying for checked baggage, darn they charge US$25 per piece! In some cases, you might choose a seat where you pay more but don’t get any more service than the fella sitting next to you. Who could have paid what – like a hundred dollars less. And it borders on misleading the consumer.
This article some months ago illustrates this issue.
And today we what we want to focus upon is simplicty. Decluttering. You know in our daily lives we strive to live simple. Less complex is better. Get rid of unwanted stuff or those that do not really add value. Can airlines do the same in the way they offer their product? Afterall, it is first and foremost about getting people from point A to B. Safely. And comfortably where possible however you define that.
Getting ‘freebies’ is really nice, and let’s be honest who doesn’t want them? But we have to remember airlines are businesses too. So yes, they do want to profit from the endeavour of getting you (and us) to our desired destinations. We respect that. Surely they can get back to basics and KISS? You do know what that means right?
Don’t you think it is time for airline to declutter their complicated booking classes and options?